Privacy Policy

Geaux Medical Supply LLC ("we," "us," "our") respects your privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, and safeguard information you provide through our website and ordering process. This is a starter template — please have a healthcare-law attorney review before publishing live.

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information: name, address, phone number, email.
• Health information (PHI): date of birth, insurance details, prescriptions, prescribing provider, diagnosis, and equipment-related medical history.
• Order information: items requested, shipping preferences, and order history.
• Website usage: standard server logs (IP address, browser type, pages visited) for security and analytics.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your durable medical equipment orders.
• Verify your insurance coverage and file claims on your behalf.
• Communicate with your prescribing provider when necessary.
• Respond to your inquiries and provide customer support.
• Comply with applicable laws and regulations, including HIPAA.

3. HIPAA Compliance

As a Medicare-accredited DME supplier, we are a "covered entity" under the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled in accordance with HIPAA Privacy and Security Rules. You may request a copy of our full Notice of Privacy Practices by contacting our office.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to fulfill your orders, including with:

• Your insurance company, for benefits verification and claims.
• Your prescribing provider, for coordination of care.
• Shipping carriers, for delivery purposes.
• Manufacturers and distributors, for fulfilling specific product orders.
• Government agencies, when required by law.

5. Data Security

We use industry-standard administrative, physical, and technical safeguards to protect your information. This includes encrypted data transmission, secure storage systems, and access controls limiting who can view your records.

6. Your Rights

You have the right to:

• Request access to your health information on file with us.
• Request corrections to inaccurate information.
• Request an accounting of disclosures of your PHI.
• File a complaint with us or with the U.S. Department of Health & Human Services if you believe your privacy rights have been violated.

7. Cookies

Our website may use cookies and similar tracking technologies for essential functionality and analytics. You can control cookie settings through your browser preferences.

8. Children's Privacy

Our services are intended for adults and are not directed at children under 13. We do not knowingly collect personal information from children without parent or guardian consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or our handling of your information, please contact us:

Geaux Medical Supply LLC
[Your Louisiana address]
[City, LA, ZIP]
Phone: (504) 264-7463
Email: info@geauxmedicalsupply.com